We are keen that you should be completely satisfied about your child’s education and we encourage
feedback on our services from parents and pupils. We are, therefore, interested in feedback of all
kinds, whether it be comments, compliments, or complaints.

If you want to register a comment of any type about the school you can do this by writing, e-mailing,
telephoning or making an appointment to see someone. All feedback is welcome and keeps us in
touch.

If, in particular, you have a complaint about the school, please let us know. It is better that these
things are shared openly and resolved fairly, rather than being allowed to damage the relationship
between the family and the school. There will be no negative consequences arising from making a
complaint and we will deal with the issue as confidentially as possible.

Our Complaints Procedure

• Stage 1 – Frontline resolution, we will always try to resolve the complaint quickly and to the
  customer’s satisfaction wherever we can. This resolution will be provided within five working days,
  unless there are exceptional circumstances.
• Stage 2 – Investigation, if you are dissatisfied with the decision at stage 1, the complaint will be
  investigated, acknowledge in three working days and decision provided as soon as possible but
  within twenty working days.
• If you are still unhappy after the further investigation and reply you can take the matter up with
  the Scottish Public Services Ombudsman, our reply will include the contact details.
• You should also note that you have the right to raise unresolved concerns with your local
  councillors, MSP or MP.