How to get help if an iPad is lost, broken or not working
How to Get Help
If an iPad is lost or broken, or there is a problem with the device or account, follow these steps.
- Visit reception (Malala or Darroch)Drop off the iPad or tell us what’s wrong.
- Fill in the yellow slipDescribe what’s wrong with the device or account.
- We diagnose and fix itThe iPad will be repaired, reset or replaced.
- Collect from receptionYou’ll be notified when it’s ready.
Please do not go to M0.04 for iPad support. Visit reception instead.
We aim to sort issues as soon as possible. During busy times it might take longer. Please check with reception if you have any concerns.
If an iPad Is Lost
If an iPad is lost, the pupil should let us know as soon as possible by filling in a yellow slip at reception.
- We lock the iPad through remote management, and if it is online it will play a ringing sound.
- The pupil should continue to look for it at home and at school.
- If the iPad isn’t found after a period of time, we then look at getting a replacement started.
Every iPad has a unique asset number on the back, linked to the pupil it was issued to. Any iPad found in school should be handed in to reception.
If you believe the iPad has been stolen, please report it to the police and share the reference number with the school.
Repairs and Costs
💥 First instance of damage
We ask the parent or carer for a 50% contribution to the cost of the repair.
📍 First instance of loss
We ask for a 50% contribution towards the cost of a replacement device.
⚠️ Any further loss or damage
Any subsequent loss or damage is charged at 100%.
How will I be charged? The charge is added to the parent or carer’s ParentPay account, and they will be notified.
iPad repair and replacement
| Item | Total cost | First instance (50%) |
|---|---|---|
| Broken or smashed screen* | £109 | £54.50 |
| Replacement iPad | £300 | £150 |
* There is an extra cost if the LCD is also broken.
Accessories
| Item | Cost |
|---|---|
| Case | £25 |
| Charging cable | £12 |
| Charging plug | £12 |
Lost a charger? Parents and carers should either buy a genuine Apple or Apple-approved charger, or purchase one through the school by emailing admin@jamesgillespies.edin.sch.uk.
How long does a repair take? This depends on the damage. Once payment is received, we aim to get the iPad back as soon as possible.
Please note: there are no spare iPads, so no loan devices are available while an iPad is being repaired.
Leaving JGHS
Pupils who are leaving the school roll should return their iPad, the original charger (plug and cable) and the case. Returned iPads are reset and reused for new pupils and staff.
- Hand in the iPad, charger and caseReturn the iPad, plug, cable and case to reception.
- Fill in a white slipComplete the white slip with all of the pupil’s details.
- We check the device and chargerWe check that the iPad is undamaged and that the charger and case have been returned.
🔌 Charger or case not returned or damaged
A cost of £12 for each plug or cable, and £25 for a case, is added to ParentPay.
📱 Damaged iPad
If the device is damaged, a cost of £54.50 is added to ParentPay.
📍 Lost iPad
If the device is lost, a cost of £150 is added to ParentPay.
Lost the charger? Parents and carers should either buy a genuine Apple or Apple-approved charger, or purchase one through the school by emailing admin@jamesgillespies.edin.sch.uk. See the accessory prices above.